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It’s The Little Things That Often Make Travelers Happy With Airlines These Days
In an era of add-on fees, crunched-up knees, and general dissatisfaction with air travel, what does it take for an airline to stand out with customers? Apparently not much. Our colleagues down the hall...
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Southwest CEO Compares Major Outage To “Once-In-A-Thousand-Year” Flood
UPDATE: The union representing Southwest’s pilots has called for CEO Gary Kelly to resign following last week’s fiasco. You might recall the massive technical outage that hit Southwest Airlines last...
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Southwest Pilots Call For CEO’s Resignation
Earlier today, Southwest Airlines CEO Gary Kelly likened a recent days-long massive technical glitch that canceled 700 flights, stranding thousands of passengers last week to a “once-in-a-thousand-year...
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Southwest Airlines CEO Says He Won’t Be Leaving Despite Four Union Votes Of...
Days after the Southwest Airlines pilots union — and three other airline employee unions — took a vote of no confidence and called for the resignation of CEO Gary Kelly, blaming the head honcho for a...
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Southwest Outage Could Cost Airline As Much As $82 Million
Three weeks ago, Southwest Airlines was hit by a massive, days-long outage, disrupting 2,000 flights and spoiling travel plans for countless passengers. CEO Gary “I’m Not Going Anywhere” Kelly later...
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Are More Airline Outages Inevitable? Some Experts Think So
In just the past two weeks, two major airlines have suffered massive technical glitches, bringing their operations to a screeching halt, canceling thousand of flights, and stranding thousands of...
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Senators Want Airlines To Explain Recent Outages & Why Travelers Couldn’t Be...
In just the last few weeks, Delta and Southwest each experienced massive system-wide outages that grounded thousands of flights and ruined travel plans for countless passengers — and there are reasons...
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Does Southwest’s “Bags Fly Free” Policy Hurt On-Time Performance?
Southwest Airlines uses its “Bags Fly Free” policy of not charging passengers for their first two checked bags to set itself apart from all its competitors who have begun charging these fees in recent...
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Four Airlines Fined For Misinforming Passengers About Compensation For Lost...
If you’re involuntarily bumped from an overbooked flight, or if your bags are lost, the airline owes you some form of compensation. It turns out that four carriers — American, United, Alaska, and...
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Southwest Airlines Finally Doing Away With Pneumatic Tubes, Paper Tickets
As part of an $800 million effort to modernize its reservations system and other operations, Southwest Airlines is saying goodbye to a handful of antiquated practices, including paper tickets and the...
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